畅享全球网络，如绿茶般纯净自由 Enjoy the Global Internet, Pure and Free Like Green Tea

GreenTea VPN strictly adheres to a zero-log policy and never records any of your internet data. Here are the detailed steps of our privacy safeguards:

1. Independent Third-Party Audit: We have undergone a comprehensive audit by an internationally recognized security firm, confirming our zero-log policy is strictly enforced. The audit report is publicly available on our website.
2. System Architecture Design: Our servers operate in a diskless mode — all connection session data exists only in memory and is automatically wiped upon server restart, fundamentally eliminating any possibility of log retention.
3. No Sensitive Information Logged: We never log your browsing history, IP addresses, DNS queries, timestamps, or any network activity data that could be used to identify you personally.
4. Legal Compliance Assurance: Even if we receive a data request from legal authorities, we cannot provide any user activity logs — because we never stored them in the first place.
5. Anonymous Registration: You can register with any email address, and we even support cryptocurrency payments to further protect your identity from being traced.

GreenTea VPN supports all major platforms with a quick and simple installation process. Follow these steps:

1. Visit the Download Page: Open our official website and click the “Download” button in the navigation bar. The system will automatically detect your device type and recommend the appropriate version.
2. Download and Install the Client: Select the version for your device (Windows/Mac/iOS/Android/Linux), download it, and follow the installation wizard — the entire process usually takes under 2 minutes.
3. Register or Log In: After installation, open the client and register a new account with your email or log into an existing one. New users can enjoy a 30-day free trial immediately.
4. Select a Server Node: Choose your desired server location from the node list. You can sort by latency or filter by region. Green indicators show nodes are online and available.
5. Click Connect: After selecting a node, click the “Connect” button and wait 1-3 seconds for a secure connection to be established. A green lock icon will appear upon success.
6. Verify Connection Status: Once connected, you can access any website. The client displays real-time encrypted traffic data and your current IP address, confirming you are protected.

We offer a fully transparent subscription management experience. Here are the details about the free trial and cancellation:

1. No Credit Card Required for Trial: The 30-day free trial requires no payment method at all. There will be no automatic charges after the trial ends — you will never incur unexpected fees.
2. Pre-Expiry Notification: Three days before your free trial ends, we will notify you via email and in-app message so you can decide whether to upgrade to a paid plan.
3. Manual Upgrade Required: After the trial, you must actively select a plan and complete payment to continue using premium features. We never charge without your explicit consent.
4. Cancel Anytime: Log into your account, go to the subscription management page, and click “Cancel Subscription.” You can continue using the service until the end of the current billing period.

A standard GreenTea VPN account supports multiple simultaneous device connections to meet all your household network security needs:

1. Connection Limit: One account supports up to 10 devices connected simultaneously, covering phones, computers, tablets, and more — sufficient for personal and family use.
2. Cross-Platform Compatibility: You can use the same account on Windows, Mac, iOS, Android, Linux, and routers. System configurations sync automatically across all platforms.
3. Exceeding the Limit: If more than 10 devices are connected at once, the system will prompt you to disconnect one device before connecting a new one. You can manage your connected device list within the client.

GreenTea VPN has dedicated streaming-optimized nodes that reliably unblock major global streaming platforms. Here’s a detailed guide:

1. Launch the Client and Log In: Open the GreenTea VPN client and log in with your account. Ensure the client is running properly with a stable network connection.
2. Select a Streaming-Optimized Node: In the node list, look for servers marked as “Streaming Optimized” or with a 🎬 icon. These nodes are specifically optimized for video playback and provide a more stable streaming unblocking experience.
3. Connect to the Target Region Node: Select the node corresponding to the region of the content you wish to watch. For example, connect to a US node for US Netflix, or a Japan node for Japanese content.
4. Open the Streaming Platform: After connecting, open the streaming platform’s website or app (such as Netflix, Disney+, HBO, etc.). The platform will recognize you as a user from the corresponding region.
5. Troubleshooting Tips: If you encounter playback issues, try clearing your browser cache and cookies, or switch to another optimized node in the same region. Our support team is also available to assist you at any time.

GreenTea VPN offers a 30-day no-questions-asked refund guarantee, allowing you to experience all features risk-free. The refund process is straightforward:

1. Confirm Refund Eligibility: All paid plans are eligible for a full refund within 30 days of purchase, no questions asked. We respect every user’s right to choose.
2. Log Into Account Management: Visit our website, log into your account, and navigate to the subscription management page to find your current active subscription.
3. Submit a Refund Request: Click the “Request Refund” button, and the system will guide you through the process. You may optionally provide a reason for your refund to help us improve our service.
4. Refund Processing Time: After submission, our team will process your refund within 1-3 business days. The amount will be returned to your original payment method, and you will receive an email notification once completed.